REPUTATION MANAGEMENT
What is reputation management?
Reputation management is the process of influencing consumers to have a specific opinion about a business' overall standing. This process includes increasing reviews, promoting positive aspects, removing negative factors, and more.
Reviews = Revenue
The power of reviews is often overlooked by businesses. It's possible that your business will provide the best service in the area, but a consumer will choose your competitor due to a higher rating.
The solution? Get your business more reviews!
At Central Park, we provide ways to increase reviews, and help make sure that those reviews are positive.
Gain access to a review manager.
With this review manager, you will be able to see the amount of reviews that you are receiving, the percentage of customers leaving reviews, and more.
You will also be given the power to send out automatic texts with review links. This way, when you mark a job as completed, your customer will receive a text with a link to leave a review on any number of sites you consider valuable.
A 2021 study from the Harvard Business Review found:
"Everyone is looking at reviews: 90% of consumers read online reviews before visiting a business."
"Reviews are trustworthy: 88% put as much trust in online reviews as they do in personal recommendations."
"Good reviews equal better revenue: Consumers are likely to spend 31% more at a business with excellent reviews."
"Bad reviews equal less business: 86% of consumers will hesitate to purchase from a business that has negative reviews."
"Trust in reviews equal trust in a business: 72% of consumers say that positive reviews make them trust a business more."
Email: info@centralparkconsultancy.com
Call: 305-419-2017
Site:
www.centralparkconsultancy.com
